Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Effective Date: 15 July 2025
Last Updated: 15 July 2025
Company Information
Company Name: PROACTIVE PROTECTION AND SECURITY SERVICES PTY LTD
ACN: 648 630 791
Trading As: PPS Security
Address: P.O. Box 2274, Gladstone Park VIC 3043, Australia
Phone: 1300 145 415
Email: hr@ppssecurity.com.au
Website: www.ppssecurity.com.au
Overview
PROACTIVE PROTECTION AND SECURITY SERVICES PTY LTD ("we", "our", "us", or "PPS Security") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any capacity.
As a security services provider operating in Victoria, Australia, we comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all relevant state and territory privacy legislation.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Identity Information: Name, title, date of birth, government identifiers
- Contact Information: Email address, phone numbers, postal address
- Professional Information: Employer details, job title, work address
- Security Information: Security clearance levels, background check results
- Service Information: Security needs assessment, property details, access requirements
- Financial Information: Billing details, payment information (securely processed by third-party providers)
- Technical Information: IP address, browser type, device information, website usage data
Sensitive Information
As a security services provider, we may collect sensitive information including:
- Criminal history and background check information
- Security clearance and licensing information
- Health information relevant to security duties
- Biometric data for access control systems
Note: We only collect sensitive information where necessary for our security services and with your explicit consent or as required by law.
How We Collect Information
We collect information through various means:
- Direct Collection: When you contact us, request services, or fill out forms
- Website Interactions: Through our website, contact forms, and cookies
- Service Delivery: During the provision of security services
- Third Parties: From background check providers, referees, and employers (with consent)
- Public Sources: Publicly available information relevant to security assessments
- Security Systems: CCTV, access control systems, and monitoring equipment
- Business Partners: From clients, subcontractors, and industry partners
Contact Information
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:
External Complaints
If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au